Shipping policy

At Kanevora, we believe every piece of jewelry deserves a special experience, from the moment you place your order to the moment it arrives at your doorstep. We are committed to delivering your favorite pieces safely, securely, and as quickly as possible.

Please read our shipping policy below for details about order processing, delivery times, and shipping services.

1. Order Processing Time

All orders are carefully prepared and packaged before shipment.

  • Processing Time: 1–3 business days.
  • Orders are not processed on Sundays or public holidays.
  • During sales, holidays, or promotional periods, processing may take slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, if available.

2. Shipping Times

Estimated delivery times begin after your order has been processed and shipped.

  • Domestic Shipping: 3–7 business days.

Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to weather conditions, customs inspections, public holidays, or courier-related issues.

3. Shipping Fees

Shipping charges are calculated at checkout based on your delivery location and the shipping method available.

  • Any applicable shipping fees will be displayed before you complete your purchase.
  • Free shipping may be offered on selected orders or during special promotions.
  • International orders may be subject to customs duties, taxes, or other import charges, which are the responsibility of the customer unless otherwise stated.

4. Order Tracking

Once your order has been shipped, you may receive a tracking number by email or through your order confirmation page.

Please allow 24–72 hours for tracking information to become available after dispatch.

If you have not received tracking information or need help locating your order, please contact our customer support team.

5. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping details at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to update the information before your order is dispatched.

Once an order has been shipped, we may be unable to change the delivery address.

Kanevora cannot guarantee delivery for orders affected by incorrect or incomplete addresses provided by customers.

6. Delayed or Lost Shipments

While we work with our shipping partners to ensure reliable delivery, occasional delays may occur.

If your order has not arrived within the estimated delivery window, please contact us with your order number so we can assist you.

If a shipment appears to be lost, we will work with the relevant shipping carrier to investigate the issue and determine the appropriate next steps.

7. Damaged Packages

We take care to package your jewelry securely.

If your order arrives damaged, please contact us within 48 hours of delivery. Include your order number and clear photographs of the damaged packaging and product so we can review the issue and assist you.

10. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible.

Cancellation requests can only be accommodated before an order has been processed for shipment. Once an order has been dispatched, our return or exchange policy will apply.

10. Contact Us

If you have any questions about shipping, delivery, or your order, we are happy to help.

Store Name: Kanevora
Email: kanevora1@gmail.com

Thank you for shopping with Kanevora. We appreciate your trust in our brand and look forward to bringing a little more elegance to your everyday life.

With love,
Team Kanevora